In the event you are not entirely satisfied with your purchase, we’re here to help.
Pictures on the website are for illustration only and may not match exactly the product, there are many reasons for this, due to the manufactuering process, colours or hues may differ from batch to batch, size and shape may be slightly different, again due to the manufacturing process, this is common with traditional sweets.
From time to time manufacturers may change their packaging and there may be a delay from when we are aware of the change to updating the picture on our website.
Faulty items – we will refund or replace faulty items. You must notify us immediately of receipt by emailing [email protected] with a note of the fault and provide photographs.
If we agree there is a fault we will send you instructions on returning the item(s), if returned in their original condition within 14 days of our agreement to the return we will refund you the cost of the sweets and postage.
Any requests to return sweets because you no longer need them will only be accepted if we are notified within 7 days of purchase and are returned to us in their original condition. You are responsible for return postage. Once received and then we will refund you the original cost of the sweets but not the postage.
IMPORTANT: We do not accept any liability to the condition of sweets due to atmospheric conditions such as heat causing chocolate to melt, when the order is in transit.
Please note: Opened edible products, customised or personalised items, cut ribbon and items specially ordered for the customer are excluded from the regulations and cannot be returned.
We endeavour to refund monies paid within 30 days of order cancellation and/or receipt of returns.
To obtain a Return Merchandise Number (RMN), contact us:
- By phone number: 01942 932 414
- By email: [email protected]
- By visiting this page on our website: https://www.yousweetie.co.uk/contact-us/
Send the product with its original packing, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from You Sweetie.
No liability can be accepted by You Sweetie for return goods damaged or lost in transport. It is recommended that you track any return packages and ask for a proof of postage which can be obtained from the post office. If your goods have arrived damaged or are faulty then You Sweetie will refund postage.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded unless stated at the point of sale.
If you have any questions about our Returns and Refunds Policy, please contact us: